Receptionist Kaiwhakatau Manuhiri

Receptionists greet visitors and clients, and deal with enquiries and requests. Their work includes administration tasks such as answering the telephone, scheduling appointments and keeping records.

Receptionists may do some or all of the following:

  • greet visitors, clients or patients and notify staff of their arrival
  • answer telephone calls and other enquiries
  • make bookings or appointments for clients or patients
  • administrative tasks such as managing documents, filing, or organising catering
  • receive and sort mail, and arrange courier and mail pick-ups
  • maintain financial accounts
  • collect money from clients or patients.

Medical/dental receptionists and admissions officers may also maintain patient records, and maintain and check hospital waiting lists.

Useful Experience

Useful experience for receptionists includes previous customer service work such as in a store or cafe.

Personal Qualities

Receptionists need to be:

  • calm, pleasant and efficient
  • good at communicating and listening
  • good at planning, organising and problem solving
  • able to multitask and work well under pressure
  • be accurate and have attention to detail
  • able to keep information confidential
  • able to work independently.

Useful Experience

Useful experience for receptionists includes previous customer service work such as in a store or cafe.

Subject Recommendations

No specific secondary education is required for this job, but business studies, maths and English to at least NCEA Level 2 are useful.

Receptionists can earn around $39K-$55K per year per year.

Receptionists may move into other roles in the organisation or hospital where they work, such as:

  • administration officer
  • clinical coder
  • personal assistant/executive assistant
  • medical records officer
  • medical typist.

Receptionists may specialise in particular roles, such as:

Admissions Officer
Admissions officers greet hospital patients and organise their admission and discharge.
Hotel/Motel Receptionist
Hotel and motel receptionists greet and assist guests.
Dental/Medical Receptionist
Dental and medical receptionists work in doctors' or dental surgeries, hospitals, or private clinics.
Receptionist

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